Policies

RETURNS

All returns must be approved by MARIKOKO and we reserve the right to reject any returns/exchanges that do not comply with the conditions stated below. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

All sales are final after 7 days with no price adjustments. No exceptions.

You may return or exchange full-priced items within 7 days of receiving the item for a refund, exchange, or store credit. Items must be returned in original and unused condition with original packaging and tags attached if it was included. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. Shipping charges for exchanges are at the customer’s expense.

 

RETURN AUTHORIZATION

To make a return for store credit, exchange or refund, you will need a Return Merchandise Authorization number. Please email us at info@marikoko.com and include your order number in the subject line and the item(s) you are returning in the body of the message. Once we have issued you an RMA#, be sure to include that on the address field of the package. Do not return any product(s) until you have received an RMA # and shipping instructions.

Upon receipt of the shipment, MARIKOKO will contact you by email to confirm your store credit,exchange, or refund.

FINAL SALE All sales are final on sale merchandise, rugs, jewelry, swimwear, lingerie, beauty products, vintage items, books, magazines, and gift certificates. No exchanges or store credits for sale items.

All custom, special orders, opened items or items returned without all original packaging, and sale items or items specified as final sale are non-returnable.

SHOES - Must be returned in their box if delivered in one. The box may not be used as the shipping box when returning. Some shoes are final sale and will be specified in the description. 

SHIPPING METHOD

MARIKOKO loves all things recycled. We reuse our boxes as often as possible so you will receive your items wrapped and tucked into perfectly used boxes. If we are out of the old and have no choice but to use new, we apologize in advance for any new boxes used. Shipping is offered through USPS, FedEx Ground and FedEx Standard Overnight.

SHIPPING

DOMESTIC SHIPPING

2PM will be received the following Monday, except holidays.

Some orders may take up to 72 hours to ship.

Orders received after 4pm PST on Thursdays will ship the following Monday morning. If you have any special requests we will do our best to accommodate you shipping needs.

INTERNATIONAL SHIPPING

MARIKOKO uses USPS for all international deliveries. In ternational orders, returns and exchanges may only be authorized if the customer pays for all shipping and duties both directions. MARIKOKO waives liability for insuring the shipment's arrival. Rates are calculated based on destination and weight of package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client.Please note you may be charged various importation taxes and fees depending on the country to which the order is being